When apologies go too far

During treatment, pretend that one of the following things happened: your patient developed a significant periodontal compromise or a significant root resorption. You pick it. Remember, it's make believe, but, it also happens. The patient, let's call her Honey, may lose a few teeth; we'll have to see. It happened on your watch, but you didn't pick it up as early as you should have, and yes, you should have picked it up earlier. Bottom line? Not good, but hey, that's why you have malpractice insurance.

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