Managing the Frightened Child

Visualizing the deeply embedded patterns and routines that constitute clinical work…provides a springboard to improve the safety, effectiveness, and efficiency of care. Uncovering the unseen and unarticulated aspects of expertise helps us better train novices to become experts. Fundamental work…attuned to complexity and revealing previously unremarked behaviors, habits, patterns of work, relations, modes of communication, and contextual influences [will] help us better understand and support the adaptive nature of clinical work in the emergency department's ever-changing, ambiguous, uncertain, and unforgiving environment.

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