Developing patient-centered communication skills in orthodontics

According to Stephen Covey, we should "seek first to understand, then to be understood" to achieve effective interpersonal communication.1 The purpose of clinical communication is to link the patient's needs and preferences with the clinician's knowledge, skills, and performance so that both work together to accomplish therapy goals and are satisfied with treatment outcomes. This face-to-face interaction should be patient-centered, and the clinician must integrate his or her skills in the use of communication strategies and techniques with a set of desirable personality traits or soft skills.

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