Courtesy counts

Mrs V had a terse and demanding way even as she appointed by phone for her initial examination. She made it clear that she does not take kindly to waiting anywhere— including doctor's offices. You recall that her first visit was scheduled during a busy afternoon that included a chaotic mix of multiple broken brackets, an ill-fitting RPE appliance, and a child who had a messy accident as a result of an upset stomach. You were thus 20 minutes late for Mrs V's appointment, but she had little empathy for your predicament.

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