The 'I have a theory' approach to change management in EMS

A few weeks ago, I heard an annoyed EMS leader say, "Those 48-hour crews are killing us on no transports. When they are running calls on the second night of their 48, all they want to do is get back to bed, so they look for any excuse not to transport." He made this grand proclamation as if it were a fact engraved in stone. Only one person on his team, the QI officer, had the courage to ...

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