79 Reduced Emergency Department Visits, Hospital Days, and Costs After Implementation of Individualized Care Plans for “Frequent Flyers”

"Frequent flyers" - also known as health system high utilizers - pose special challenges for emergency departments (ED) and Inpatient units. By definition, these patients have a high number of potentially avoidable ED visits and hospitalizations. Increased visits are associated with increased cost, increased morbidity and mortality, and pose significant quality and safety concerns (ex: hospital acquired infections, increased ionizing radiation secondary to recurrent imaging, etc.). We sought to reduce variation in the care of this patient population across multiple EDs in our health system.

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