391 Same Physician, Different Location: Variation in Press Ganey Scores Between Freestanding and Hospital-Based Emergency Departments

Patient satisfaction scores have become quality benchmarks for hospitals, are publicly reported, and are often tied to financial incentives. As a result, patient satisfaction scores have become an increasing priority for health systems. In spite of this, no published research has compared freestanding emergency departments (FED) to hospital-based emergency departments (HBED) in relation to patient satisfaction scores. Our objective was to determine whether patient satisfaction scores for individual emergency physicians varied according to the clinical setting in which the care was provided, comparing HBEDs versus FEDs.

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